Frequently Asked Questions on our Clinic, Billing and Fees

Please choose from the following list of inquiries we frequently hear from our clients.

What are your service fees?

Psychological service fees vary depending on the nature of the service and the qualifications of the clinician. They will be communicated with you in advance of your treatment.

Effective January 2, 2024, our fees for service range from

•      $210 to $250 for a 60 min session* with a psychologist
•      $150 to $175 for a 60 min session* with a psychotherapist

(To learn more about the difference between a psychologist and a psychotherapist, please click here.)

PCSG also offers low fee services for clients with limited or no insurance coverage.  The cost of your first three sessions are covered by PCSG, after which fees are $65.00 per 60 minute session*.

*Please note: a counselling/therapy session is generally 50 minutes in length with approximately 10 minutes allotted for therapist preparation and documentation.

Are your services covered by insurance?

Psychological and counselling services are not covered by OHIP however, they are covered by most extended insurance plans and some Employee Assistance Plans (EAP).  Please check with your insurance provider and plan for exact coverage details.  You can also click here to learn more about our Low-Fee options for those without insurance.

Do you do direct billing to health insurance providers?

In general, we do not do direct billing to insurance providers for our services. Insurance providers do not accept submission of unpaid invoices from our office as their agreement is with the member holder, not with our agency. There are some exceptions, for example we direct bill for MVA and WSIB.

Please check with your health insurance provider to determine if our services our covered.

Can I have sessions billed in another person/family member's name?

No. College of Psychologists of Ontario guidelines require that billing for all sessions must use the name of the primary client, that is the person who the service is provided to.

Please note: this guideline applies even if the therapist sees another family member separately to provide support/intervention to the primary client or a family member participates in a session alongside the primary client for 10-15 minutes. For example, a parent speaking to their child’s therapist regarding how they can best support their child’s therapy journey will still be billed under the name of the child.  Exceptions to this rule include family therapy sessions, or if a family member sees another clinician for their own needs and discusses issues related to their family member(s).

How can I pay for therapy?

Payments are made before or immediately following each session. We accept credit card, debit card, or e-transfer.

As of September 12, 2022, we ask that clients register a default credit card with us. If payment is not received within 48 hours of a session, the card on file will be charged for the outstanding balance. In the case of extenuating circumstances, please contact our office.

PCSG retains the right to refer unpaid accounts over 30 days to a debt collection agent.

How do I change or cancel an appointment?

Please call, email, or use the online booking system (if applicable) to change your appointment if you are unable to keep your scheduled time.

As long as you cancel more than 48 hours in advance, there is no penalty. Missed or cancelled sessions without 48 hours’ notice will be charged.  For more information on charges, please see our cancellation policy below.

What is your cancellation policy?

If a session is missed or cancelled with less than 48 hours’ notice, a percentage of the session fee will be charged, up to 100% of the session cost.

Further sessions cannot be scheduled until payment, including any outstanding charges for missed or cancelled sessions, has been received.

What if i'm late for an appointment?

If you arrive late to a scheduled appointment, your session may be shortened to accommodate other clients whose appointments follow yours.

Regardless of the length of the session, the full session fee will be charged.